| Spring 2010 E-Newsletter | | Print | |
Editor's LetterWith the Christmas and New Year festivities over, our thoughts are turning to booking your 2010 holidays.January has already seen many of our members booking their holidays for the coming season and February promises to be no less busy for our Reservations department! In this issue, we will give you an insight into our Reservations and Member Services team and our plans for the coming year, as well as a quick review of the resorts available to you, including an exciting new addition to our portfolio. REMEMBER for 2010 book early to make sure you get the holiday of your dreams! Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it T: (0357) 2620 2700 F: (00357) 2620 2720 Latest News New Larnaca International Airport. The time has come to live the experience!On the 10th November 2009 a new age of innovation and development in air transportation began in Cyprus. 42 months after taking over the operation of Cyprus Airports, Hermes Airports Ltd proudly opened a state of the art, brand new terminal in Larnaca. As with Paphos International Airport, the new Larnaca International Airport will offer more flight options to our members from the United Kingdom giving you more availability and choice. Destinations Update As we approach the 2010 holiday season, we look forward to a continued expansion of our resort portfolio in-line with our member’s requirements. As our member base has steadily continued to grow over the past few years, so has our desire to increase the holiday possibilities for our members in highly demanded destinations. Some would call them the forgotten heroes of our company, others their best friends! Whichever way you look at them, they are the people that are the face of the Lion Resorts and responsible for looking after our Members’ needs. Head of Reservations Michelle Aston and her team handled over 2,000 member holiday bookings and 1,500 airport transfer bookings in 2009! Michelle takes all this in her stride and comments that the department “runs like clockwork”. She stated that the main difficulty she faces is the time it can take to get back to our members. “Sometimes it can take a bit of time getting back to clients due to the huge demand of calls and some members are impossible to track down! “From a reservations point of view, in order to deliver exactly what the members want, it’s very important that all of our members book their holidays as soon as possible. My personal disappointment is when I cannot book a member into the resort and the apartment they desire because it’s already reserved. Whoops, I wouldn’t want to upset Michelle so please start thinking about possible holiday dates now and get you booking request in ASAP! Member Services also feel the heat to make sure that everyone’s enquires are dealt with as soon as possible. Robert Williams and Cheryl Bowes certainly know the problems faced with contacting clients and dealing with their individual needs. “Our main objective is to deal with members’ enquiries as efficiently and effectively as possible. We find 99% of all queries are misinterpretation or misunderstanding and once everything is explained clearly they are usually quickly resolved.” commented Robert. Cheryl added “We often find that clients have changed their contact details, either phone or email and forget to let us know, so we often have to wait for the clients to call us back” So please when you call in and leave a message make sure you leave us at least a phone number or email address!
Sporting legends and showbiz entertainers from yesteryear could be found on the resorts with their families enjoying their holiday. Football legend Phil Neal who captained England and Liverpool in the 80’s with wife Sue could be found at Capital Coast as could entertainers Kenny Lynch and Jess Conrad, comedians Stan Boardman, Frank Carson and Bond stuntman Rocky Taylor.
Information about our celebrity members can be found on our website, where we will also be telling you who’s planning to visit in 2010! The Amwaj Resort, Sharm El Sheikh is a luxurious Hotel & Resort located on a sprawling 400m long private sandy beach. The resort is located in Nabq Bay, one of the most beautiful natural settings on the Red Sea: A truly unique area and one of the most accessible and developed tourist resort communities on the Sinai Peninsula. The Amwaj is 9km away from Sharm El Sheikh international airport and 20 minutes away from Naama Bay. For diving, the resort is just 11km from Tiran Island and 25km from the Ras Mohamed National Park. The resort features a selection of fine restaurants and bars, swimming pools, a private beach, shopping arcade and a well equipped health club and spa. The Amwaj is the ideal destination for luxury travel and relaxation! |
More and more members are choosing Egypt as a destination for their family holidays therefore we have focused our recent efforts on expanding our accommodation portfolio in the region. 
Where to go and what to do in Sharm?
We have also decided to increase the number of apartments at the beautiful Erietta Suites in 2010. Lion Resorts has further agreed to lease all 20 apartments from 2011 onwards exclusively for benefit of our members.
Where to go and what to do in Zante?
At most of our resorts this summer members were pleasantly surprised to find themselves lying on a sun bed next to a super star!
All of our celebrity guests were more than happy to stop for a chat or an autograph with our members and impromptu question and answer sessions or stand-up comedy sets were well received in the evenings with some interesting anecdotes. A favourite was Phil Neal’s story about his first car in Liverpool and how he never locked it as he could just take the gear stick out and put it in his kit bag when he went training!